Terms of Service
1. The service
SikiaIQ analyses comments you provide (pasted, uploaded or imported from accounts you connect) and produces reports, findings and suggested actions using AI.
2. Your account
- You must be 18 or older and give accurate details. One account per person; one email address per account.
- Keep your password safe; you are responsible for activity on your account and your team.
3. Acceptable use
You may only analyse comments you are entitled to use, such as comments on your own pages, comments posted publicly, or responses you collected with consent. You must not:
- use SikiaIQ to harass, target, intimidate or retaliate against any person, including people who criticise you;
- use it for unlawful surveillance or to build profiles of individuals;
- break the terms of any platform you connect or collect comments from;
- try to access other accounts, break our security, or overload the service.
We may suspend accounts that break these rules.
4. Plans and payments
- Prices are in Kenya shillings and shown before you pay. Payments are processed by Paystack (M-Pesa and cards).
- Monthly plans last 30 days and do not renew automatically. Each plan has a monthly comment allowance and analysis allowance; you will see your usage and get reminders before you reach it.
- Analyses that fail on our side do not count against your plan.
5. Refunds
If a paid plan has not been used to run any analysis, you may request a full refund within 7 days of payment. If a technical problem on our side stops you using a paid plan, we will extend your plan or refund the unused part. To request a refund, email [SUPPORT EMAIL] with your payment reference.
6. AI results
Analyses are produced with AI and may be incomplete or wrong. Check important findings against the original comments (SikiaIQ shows the quotes) before acting. SikiaIQ does not give legal, financial or political advice.
7. Your content
You keep all rights to the comments and data you provide. You allow us to process them only to provide SikiaIQ to you. We do not use them to train AI models.
8. Data protection (comments you analyse)
For the comments and data you analyse, you decide why and how they are used, so you are the data controller and we are your data processor under Kenya’s Data Protection Act, 2019. We will process them only on your instructions and to provide SikiaIQ; keep them confidential and secure as described in our Privacy Policy; use only the service providers listed there, under written terms that protect the data; help you answer requests from the people the comments are about; tell you without undue delay if a breach affects your data; and delete your data when you ask or when your account closes, subject to the retention periods in our Privacy Policy. You are responsible for having a lawful reason to analyse the comments you provide. These terms, together with our Privacy Policy, are the agreement that governs this processing.
9. Connected platforms
When you connect Facebook, Instagram, YouTube, TikTok or LinkedIn, you also agree to that platform’s terms. Platforms can change or withdraw their services; we are not responsible for their availability.
10. Availability
We aim to keep SikiaIQ available but cannot promise it will always be uninterrupted or error-free.
11. Liability
To the extent the law allows, our total liability for any claim is limited to the amount you paid us in the 3 months before the claim. We are not liable for indirect losses such as lost profits.
12. Ending
You can stop using SikiaIQ and delete your account at any time (see Delete your data). We may close accounts that break these terms, and will tell you why.
13. Law and disputes
These terms are governed by the laws of Kenya. We will first try to resolve any dispute with you directly; if we cannot, it will be handled by the courts of Kenya.
14. Changes
We will post changes here with a new date and email you about important ones.