Delete your data
You can delete your SikiaIQ data at any time. Deletion is permanent and completed within 30 days. Removed data leaves our backups within 7 days after that.
Delete your whole account
- Email [SUPPORT EMAIL] from the email address on your account, with the subject “Delete my SikiaIQ account”.
- We confirm within 7 days and delete your account, analyses, comments, comparisons, poll summaries and connected-account keys within 30 days.
We keep only payment records that Kenyan tax law requires us to keep.
Disconnect a platform
In SikiaIQ, go to Account → Connected accounts → Disconnect. The access key is deleted straight away. Comments already imported stay in your analyses until you delete them or your account.
Facebook and Instagram
- On Facebook, open Settings & privacy → Settings → Business integrations.
- Find SikiaIQ and choose Remove. Tick the option to delete posts and activity if offered.
- Meta notifies us automatically. We delete your Facebook and Instagram access keys and the data imported from them within 30 days, and give you a confirmation code you can use to check the status of your request.
YouTube (Google)
Remove SikiaIQ at Google security settings, then email us to delete imported data.
TikTok and LinkedIn
Remove SikiaIQ in your TikTok or LinkedIn account settings, then email us to delete imported data.
If you are a person whose comment was analysed
Email [SUPPORT EMAIL] with a link to or copy of your comment. We will remove it from our systems where we hold it, and pass your request to the account that analysed it where required.
Questions or complaints
Contact us at [SUPPORT EMAIL]. You can also contact the Office of the Data Protection Commissioner.